Reference

How l805 Handles Your Personal Data

At l805, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data TransparencyCookie ControlsAccount SecurityRetention LimitsYour Right to Access
l805 How l805 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our privacy team is reachable through multiple channels. We aim to respond to all data-related requests within five business days. Submitting a request does not affect your account standing in any way.

Team online

Email Privacy Request

Send a written data request to our privacy address at [email protected]. Include your registered account email so we can verify identity before processing any changes or deletions to your record.

Live Chat Support

Open the live chat widget inside your l805 account dashboard and select the Privacy topic. Our agents can log a formal data request on your behalf and confirm receipt with a reference number.

Help Centre Ticket

Submit a support ticket through the Help Centre under the Account & Privacy category. Attach any relevant details and we will route your request directly to the data handling team within one business day.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at l805

We apply layered security measures across every part of your account — from the moment you enter your credentials to the point your UPI or PhonePe withdrawal is…

Data We Collect

We collect your name, email, phone number and payment identifiers when you open an account.

Cookie Usage

We use functional cookies to keep you signed in and preference cookies to remember your lobby layout.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, the transaction flows through the payment gateway — we store a reference…

Account Security Measures

Your account password is hashed and never stored in readable form.

Data Retention Period

We keep your account data for as long as your account is active, plus a reasonable period required by financial…

How to Request Changes

Email [email protected] or raise a Help Centre ticket with the subject line 'Data Request'.

Common Questions About Your Privacy at l805

Below are the questions we receive most often about data rights, cookies and how your account information is used. If your question is not covered here, contact our support team directly and we will get you a specific answer.

We collect your full name, email address, phone number and, when you make a deposit, a payment reference from UPI, Paytm or PhonePe. We also log your IP address and device type to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transactions and with fraud-prevention services that help secure your account. We do not sell or rent your personal details to advertisers or unrelated third parties under any circumstances.

Email [email protected] with the subject 'Data Access Request' from your registered address. We will verify your identity and send a structured export of your account data within five business days of confirming your request.

Yes. Submit a deletion request via email or a Help Centre ticket. We will remove your personal identifiers once any legally required retention window has passed. Your transaction reference records may be retained in anonymised form as required by financial rules.

We use cookies to maintain your login session, store lobby preferences and collect anonymous performance data. You can disable non-essential cookies through your browser settings. Disabling functional cookies may affect how your account session behaves on the site.

We retain account data for the period required by applicable financial compliance rules after account closure. Once that window closes, personal identifiers are deleted or anonymised. You can request early deletion in writing and we will confirm whether any retention obligation prevents it.

Your raw bank or wallet credentials never pass through our servers — transactions run through the respective payment gateway and we store only the reference ID and amount. This means a breach on our side cannot expose your UPI or PhonePe login details.